Patient Privacy and Health Records
The provision of quality health care is our principal concern. This requires a doctor/patient relationship built on trust and confidentiality. Your doctor regards health information as confidential and will only collect this information with patient consent.
The Clinic manages all patient health information according to relevant State and Federal Legislation. Patients have the right to access their personal health information (medical record).
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at www.privacy.gov.au/health/index
The Victorian Health Services Commissioner is able to receive and resolve complaints about the disclosure of health information and access to health information.
Health Services Commissioner: http://www.health.vic.gov.au/hsc/complaint.htm
The National Privacy Commissioner is able to receive complaints concerning privacy issues. Complainants will receive a response within 28 days.
National Privacy Commissioner: http://www.privacy.gov.au/complaints
Privacy hotline: 1300 363 992.